Frequently Asked Questions

Shipping

Where do you ship to?

We ship across Canada and to the United States. All orders are shipped from our location in Canada.

How long does shipping take?

Canadian orders typically arrive within 5–10 business days. US orders generally take 7–14 business days. Please note that delivery times may vary depending on your location and carrier.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the weight of your order.

Will I have to pay customs or duties on my US order?

US customers may be subject to customs fees or import duties depending on the value of the order. These charges are the responsibility of the buyer and are not included in our shipping rates.

Orders

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to help, but we can't guarantee changes once an order has been processed.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package on its way to you.

Returns & Exchanges

What is your return policy?

We want you to love what you ordered! If something isn't right, please contact us within 7 days of receiving your order and we'll work with you to find a solution.

What if my item arrives damaged?

We're so sorry if that happens! Please reach out to us right away with a photo of the damage and we'll make it right.

Products

Do you carry Jim Shore collectibles?

Yes! We carry a selection of Jim Shore collectibles. Availability changes as new pieces arrive and popular items sell out, so check back often or contact us if you're looking for something specific.

Do you restock sold-out items?

It depends on the product. Some items are limited edition and won't be restocked, while others we reorder regularly. Feel free to contact us and we'll let you know.

Still Have Questions?

We're happy to help! Head over to our Contact page and send us a message. We'll get back to you as soon as we can.